Training will focus on skills to successfully resolve conflicts and communicate well throughout a child's educational experience. Topics covered will include: introduction to conflict resolution; conflict management styles and self-assessment; communication skills; perceptions and attitudes; and a six-step conflict engagement model.
Participants will:
- Discuss conflict management skills
- Explain how we deal with conflict determines the outcomes
- Identify positive ways to handle conflict
Presenter:
Sue Wasserkrug, Esq. (she/her)
Co-Director of Good Shepherd Mediation / Director of Mediation Department
Sue oversees the development and delivery of all service and training programs in the Mediation Department at CORA Services. She leads the mediation component of the City of Philadelphia’s nationally recognized Eviction Diversion Program, which helps landlords and tenants resolve disputes outside of court. Sue is an attorney with many years of experience advocating on behalf of vulnerable populations in Pennsylvania, at the Homeless Advocacy Project, People’s Emergency Center, and SeniorLAW Center. Her legal practice focused on the areas of family law, elder law, and public benefits. She received a Bachelor of Arts in Anthropology from Oberlin College in Ohio, Master of Arts degrees in Journalism and in Anthropology from the University of Arizona, and a J.D. from the University of Iowa College of Law, where she received an award for her human rights work. Her interest in mediation stems from the limitations of the legal system that she witnessed as a practicing attorney. Sue was the 2022 recipient of the Philadelphia Bar Association's "Bending the ARC" Award, recognizing Achievement, Resilience, and Courage.